Water Heater Plumbing Service in Jacksonville, FL (32208)
Date: September 23, 2024
City: Jacksonville, FL
ZIP Code: 32208
Plumber Notes: We will began by trench around the perimeter of the house, once trenching around the house is done. We will start laying new pipe, then drill holes going in for stackable washer and dryer, drill holes for shower and tankless water heater along with 2 new hose bibs. Will run CPVC hot line in attic and tie on for shower, vanity,kitchen dishwasher and stackable washer and dryer. Once all new CPVC lines are ran going into the home we will shut water off to the hose and and into main shutoff on the side Of the home. We will tee off at every point in the house to catch each fixture including the 2 hose bibbs which will be strapped and insulated. All water lines in attic will be strapped and insulated. The only lines that will be in the attic will be for the tub and heater. CPVC lines for bathroom toilet and vanity along with the kitchen, dishwasher and stackable washer will be ran alongside of the drain for stackable washer. Betros plumbing is not responsible for any drywall repair or, repair of patching on the concrete walls which we have to bust open. Any unforeseen circumstances while doing the repipe will result into a change orderArrived, 8/16/24 We began trenching around the perimeter of the house and ran new main cold line from the back of the house to the side of the house where new hose bibb is. New water lines around the perimeter are a foot in the ground by code and insulated. We’ll be returning tomorrow morning and start running new water lines into the home for kitchen, dishwasher and bathroom. Arrived, 8/17/24 We started running the drops for the washer box, kitchen and bathroom and insulating the new lines with new valves and hose bibs. Well will be returning first thing in the morning 8/18 Wednesday. We will shut water off to the home and start cutting all preexisting water lines and finish running the new water lines to all fixtures and water will be turned back on to test. Arrived, 8/18/24 We shut water off to the home and drained the water lines and side and began cutting out all preexisting galvanized water lines and preexisting cpvc water lines and ran all new CPVC water lines for the washer box, kitchen and bathroom. Once all new lines were ran and tied on to new main line along with waiting on glue time. We turned water back on to home and checked every fixture for any leaks. All cold lines tested in good working condition. Turned the power to the tankless water heater back on and no water was dispensing at any of the fixtures. We reset the existing heater and it would not stay on. We scanned QR code for the heater to discover that the tankless water heater in customer’s home has been discontinued. I informed homeowner that the heater will have to be replaced. We’ll return tomorrow to replace water heater.Arrived, 9/19/24 Homeowner let us into their home and we began by taking the front panel off the existing tankless heater to see if anything was left out of place and nothing was and so we called Rheem tech support for anything that could get the unit to heat, Jasmine through Rheem tech support walked me through the only resolution that would allow the heater to provide hot water by pulling the thermosistor if the unit has not been serviced. After speaking with homeowner she told me she has had the heater for 2 years and never had it serviced. We shut the power off to the heater and pulled the thermosistor plug then we turned power back on to the heater and allowed water to run for a minimum of 2 minutes. Tech support said after power to heater is turned back on it should take no more than a minute to heat. No hot water was dispensing for any fixtures. Once again I spoke with home owner about the heater and she wanted us to replace and install new tankless water heater. We made a run to Home Depot and got newer unit that was exactly the same as the old heater. After returning to the job with new heater and parts. We shut breaker to heater back off. Shut water off to the home and and to the heater, disconnected the electrical and cut the water lines. We dismounted old heater and installed new one in the same place. After mounting new heater, we reconnected the electrical, connected the water lines back together. After assembling new heater we waited half hour on glue time then turned water back on to home and turned water on to heater to flush out any debris and purged all air out of the lines. Once all the air and Debris cleared out we turned the breaker to the heater back on and no hot water was dispensing at fixtures. We came to conclusion that it is electrical which is beyond Betros plumbing. I informed homeowner that she will need electrician to come out and diagnose the electrical between main breaker and electrical lines for tankless heater. Homeowner will call shop in the morning after electrical is diagnosed for the heater and we’ll collect payment.